Covid-19 Update

3rd November 2020

We hope you’re all well and keeping safe.

We are pleased to confirm that we have had official clearance that, as an essential service, we can remain open for your eyecare needs.
If you have an appointment booked we look forward to seeing you!
If you need to book an appointment please call us or email

If you are due an eye exam or contact lens check-up we will be in touch shortly to arrange this with you. In the meantime we are open, as always, for those who need new glasses or who feel their vision has changed – please call one of our team on (01603) 626750 or email and we will be happy to book you in as soon as possible.

Please also be aware that for the safety of clients and staff alike, our social distancing policy is still in place so we are operating on a strict appointment system for all visits to the practice.

For any spectacle adjustments or queries, please call us or email and we look forward to helping you in any way we can.

Once again, we appreciate your patience and all of the kind words of support we’ve received from you over the last few months – we can’t wait to see you again either!


Whichever branch you normally attend please give us a call on 01603 626750 or email

Postal services

We are hugely grateful to all the postal workers, delivery drivers and other key staff who are working in the background to keep our country going.

Thanks to them, we’re able to ensure you can get what you need from us without leaving your home.

  • If you’ve broken or lost your glasses and need a replacement pair sent to you
  • If you require a bottle of lens cleaner or a replacement cleaning cloth
  • If you need replacement contact lenses
  • If you’ve run out of contact lens solution.

Contact lenses

If you are a contact lens wearer and usually collect your lenses and solutions from us, please don’t worry.  We’ll automatically send them to you through the post.

If you have any questions about your contact lenses, please feel free to call us and one of our specialists will be happy to chat to you.  We may be able to help over the phone or via video call, without you needing to visit one of our practices.  However, if you have an urgent concern, we will make an appointment for you.

Please call 01603 626750 or email if you have any concerns at all.

Technology at its finest

As a Dipple & Conway client you have access to the latest Optical Coherence Tomography (OCT) as part of your regular eye checks.  These incredibly sophisticated scanners produce a detailed, three-dimensional image of the eye.

We have an OCT scanner at every one of our branches.  The instant scans give us a much better understanding of the condition of your eyes and can help us diagnose urgent conditions such as a detached retina.

If you experience any significant or concerning changes to your eyesight whilst you are self-isolating, PLEASE give us a call.  01603 626750.

We are always happy to talk to you and can book you in for an emergency appointment to rule out any serious conditions or refer you for further clinical investigations.

Keeping your glasses clean

With the heightened risk of infection at the moment, it is especially important to keep your glasses clean.

Use your Dipple & Conway lens cleaning spray that that we provide you with and the cloth that comes with your glasses to clean the lenses and frames.  The cloth can be machine-washed at 40 degrees.  If your stock of cleaning solution is getting low or you need a replacement cloth, please give us a call and we’ll send them out to you.

You can also use warm (but not hot!) water and a cloth to clean your glasses.  Please avoid using hand sanitiser or household cleaning products as they can damage both the lenses and the frames.

If you have any questions or give us a call on 01603 626750 or email on

If you have any concerns please call (01603) 626750 or email and we will do everything we can to help you.

Posted by Dipple and Conway

"I’m very impressed by the friendly and helpful attitude of the staff at Dipple and Conway, and by the very competent and professional service my optometrist provided. It really is a pleasure to ones eyes tested there."

Mike Lindsay
Optician Awards Finalist Investor in People The College of Optometrists British Contact Lens Association Association of Dispensing Opticians Best Family Business 2020

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