Coronavirus Update

17th June 2020

On the frontline: providing eye care

Even though we’re working remotely as much as possible, we still have access to your clinical records and can help with many clinical issues over the phone or via email.

For example, if:

  • Your vision has suddenly changed, or become blurry
  • You have a painful, red eye
  • Your eyes are watering
  • You are experiencing black spots in your vision.

We can help you deal with many of these matters over the phone. 

However, we won’t take any chances with your eye health.  We are one of the businesses that have been deemed essential to frontline clinical care.  So, if our telephone triage process determines that you may have an urgent eye-health issue, we will make an appointment for you to see one of our clinical team in person.

Whichever branch you normally attend please give us a call on 01603 626750 or email info@dippleconway.co.uk

Postal services

We are hugely grateful to all the postal workers, delivery drivers and other key staff who are working in the background to keep our country going.

Thanks to them, we’re able to ensure you can get what you need from us without leaving your home.

  • If you’ve broken or lost your glasses and need a replacement pair sent to you
  • If you require a bottle of lens cleaner or a replacement cleaning cloth
  • If you need replacement contact lenses
  • If you’ve run out of contact lens solution.

If you have ordered a pair of glasses and planning to collect them from one of the practices, we will post them to you.   Once lockdown measures are lifted, we may ask you to make an appointment to double-check all is perfect with the fit.

Contact lenses

If you are a contact lens wearer and usually collect your lenses and solutions from us, please don’t worry.  We’ll automatically send them to you through the post.

If you have any questions about your contact lenses, please feel free to call us and one of our specialists will be happy to chat to you.  We may be able to help over the phone or via video call, without you needing to visit one of our practices.  However, if you have an urgent concern, we will make an appointment for you.

Please call 01603 626750 or email info@dippleconway.co.uk if you have any concerns at all.

Technology at its finest

As a Dipple & Conway client you have access to the latest Optical Coherence Tomography (OCT) as part of your regular eye checks.  These incredibly sophisticated scanners produce a detailed, three-dimensional image of the eye.

We have an OCT scanner at every one of our branches.  The instant scans give us a much better understanding of the condition of your eyes and can help us diagnose urgent conditions such as a detached retina.

If you experience any significant or concerning changes to your eyesight whilst you are self-isolating, PLEASE give us a call.  01603 626750.

We are always happy to talk to you and can book you in for an emergency appointment to rule out any serious conditions or refer you for further clinical investigations.

Keeping your glasses clean

With the heightened risk of infection at the moment, it is especially important to keep your glasses clean.

Use your Dipple & Conway lens cleaning spray that that we provide you with and the cloth that comes with your glasses to clean the lenses and frames.  The cloth can be machine-washed at 40 degrees.  If your stock of cleaning solution is getting low or you need a replacement cloth, please give us a call and we’ll send them out to you.

You can also use warm (but not hot!) water and a cloth to clean your glasses.  Please avoid using hand sanitiser or household cleaning products as they can damage both the lenses and the frames.

If you have any questions or give us a call on 01603 626750 or email on info@dippleconway.co.uk

Prescription sunglasses

We are currently experiencing some sunny weather so you may be thinking that you need a new pair of prescription sunglasses.

If you are an existing spectacle customer and your prescription is up to date, you can order an emergency pair of sunglasses over the phone and we will get them posted out to you.

Just call on (01603) 626750 or email info@dippleconway.co.uk for more details.

As ever, please stay safe and we look forward to seeing you when this is over.

Kind Regards

The Dipple & Conway Team

If you have any concerns please call (01603) 626750 or email info@dippleconway.co.uk and we will do everything we can to help you.

Posted by Dipple and Conway

"I’m very impressed by the friendly and helpful attitude of the staff at Dipple and Conway, and by the very competent and professional service my optometrist provided. It really is a pleasure to ones eyes tested there."

Mike Lindsay
Optician Awards Finalist Investor in People The College of Optometrists British Contact Lens Association Association of Dispensing Opticians Best Family Business 2020 Best Customer Service 2020

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