Dry eye
Millions of people suffer from dry eyes, yet in the majority of cases it goes undiagnosed. Often this is because dry eye symptoms are misunderstood. Understanding the causes and symptoms of Dry Eye Syndrome and receiving the correct treatment, can help you enjoy more comfortable, clearer vision.
If you have any queries regarding dry eyes or if you would like to speak to your local opticians about any of our services, please contact our friendly team on 01603626750
Understanding the symptoms
If you feel like you could be suffering from dry eyes, knowing the symptoms can help towards a solution. These include:
- Redness
- Burning
- Itching
- Fluctuations in vision
- Feeling of sand or grit in the eye
- Contact lens discomfort
- Light sensitivity
- Watery eyes
- Tired eyes
If you said yes to two or more of this symptoms, you may have a problem with dry eyes.
Our Dry Eye Clinic
Often people think that dry eyes are due to external irritants, however, this isn’t always the case. Dry eyes can occur by your eyes not producing enough tears, or that your tear quality isn’t good enough. This can be for several reasons, such as hormonal changes, ageing or even side effects of medications. All Dipple & Conway clients can benefit from access to our Dry Eye Clinic by booking a Tear Film Assessment. During the assessment, we use the latest breakthrough technology, including the Tearlab Osmolarity Test to aid diagnosis.
Using a very small sample of tears from each eye, the Tearlab gives objective results immediately, and meaningful measurement of the health and stability of the tear film.
Go premium with membership to our Vision Care Plan
Full peace of mind for your eye care.
- 25% discount off all complete spectacles, prescription sunglasses and contact lenses
- Inclusive eye examinations and consultations
- Premium open door access to our expert Optometrists
Latest Reviews
![Lee Songer]()
Lee Songer18. August, 2026![Google]()
My experience with Dipple & Conway in Norwich was a very positive one! I initially emailed Phil to explain that I have a recent eye prescription and would like to look at their range of glasses. He more or less encouraged me to pop by the opticians anytime. I visited first thing in the morning where a very friendly lady, Sue, showed me their range of glasses and the options available. Once I picked a pair I liked, Sue was not only very helpful, but good humoured in how I seemingly chose a pricey pair of glasses! A week later, earlier than expected, I visited again to collect my glasses from Sue, which I am very pleased with — was glad to know I could leave my old pair of glasses in her capable hands to be recycled as well. All in all, they have made an unprompted visitor who happened to be browsing their glasses become a longterm customer.![Serena Cooper]()
Serena Cooper13. August, 2026![Google]()
Recieved a brilliant & professional service from Olly & Aaron at Dipple & Conway, can't thank them enough, thoroughly reccomend 😃![Adam]()
Adam11. August, 2026![Google]()
5 stars very much deserved. So lovely to have my hearing back. Very professional and friendly service. Thank you!![J G]()
J G5. August, 2026![Google]()
Superb service throughout! Sally and the team at Diss were friendly, professional, and when the glasses unfortunately broke (under warranty) moved heaven and earth to sort me out. Proper customer service done properly by lovely people; thoroughly recommended! Thanks again!![Jen “Jenny” Mcintosh]()
Jen “Jenny” Mcintosh2. August, 2026![Google]()
I highly recommended Dipple and Conway. I had the pleasure of dealing with Oliver/ Olly He is very knowledgeable and warm to deal with.![Frank James]()
Frank James2. August, 2026![Google]()
I have had an optician care plan with Dipple & Conway for more than ten years. The Norwich staff have always been friendly and accommodating. Last week I had occasion to take a pair of glasses into them, that I had accidentally damaged, and received the same friendly reception. However, one person in particular went the ‘extra mile’. Maciek Dudkiewicz, deputy group manager and dispensing optician, not only saw me at short notice but effected a repair within 24 hours. Impressive. I really appreciated his courtesy and professionalism together with his technical ability. A credit to the company.![Stella Mackenzie]()
Stella Mackenzie24. July, 2026![Google]()
I would like to thank Dipple and Conway for their service over the last 38 years!! They have looked after all the eyes in our family of 5 for that long. In particular they gave us huge support throughout the time of our eldest daughter’s 5 operations from the age of 2 to 10 years old and referred me to the hospital for a macular hole ( now fixed) which I hadn’t even noticed I’d got!! We have really appreciated the efficiency and caring attitude of all the staff and thank them for their expertise and professionalism. We have reluctantly moved to an optician much closer to home but cannot recommend them more highly! Many thanks Stella and Iain Mackenzie![saadia naeem]()
saadia naeem15. July, 2026![Google]()
Mr Maciek was helpful and very professional and resolved the issue to my satisfaction. I’d be happy to recommend them to anyone!"![Steve Jordan]()
Steve Jordan7. June, 2026![Google]()
A very professional and extensive test. the service is first class and I am extremely happy with the glasses and the manufacturing. I won't go anywhere else. They are more costly than other well known large discounters but you've only one pair of eyes, so invest in them!!![Carol Sides]()
Carol Sides30. May, 2026![Google]()
Dipple and Conway always go above and beyond to ensure you are completely satisfied with the eye care experience they provide.They are extremely professional, friendly, caring and reassuring. The team are all exceptional, especially Michaela, Ben and Donna for the excellent care I received from you today.Many thanks to you all .
