
Ear Wax Removal
Our professional ear wax removal service can relieve discomfort and hearing loss, ensuring your ears are clean and healthy and helping to improve your overall hearing experience, with our registered hearing aid dispensers.
Our Services
Our Audiology Practices
We’re proud to offer ear wax removal at our Norwich, Swaffham, Diss, Hunstanton and Cromer practices. Whether you book as a standalone appointment or alongside your routine eye examination, you’ll receive attentive, expert care in a comfortable setting. Each of our clinics is equipped with the latest audiology technology and staffed by trained audiologists dedicated to your hearing health.
Norwich Practice
Located in the heart of the city, our Norwich clinic is our most established location for hearing care. From detailed hearing assessments and ear wax removal to hearing aid fittings, every appointment is handled with professionalism and care. You can book online or over the phone.
Swaffham Practice
In the charming town of Swaffham, our hearing care team delivers personalised, professional support in a calm and welcoming setting. We take time to explain your results and next steps clearly, so you feel informed and reassured throughout your appointment.
Diss Practice
Concerned about a change in your hearing? Our Diss team offers complimentary hearing tests and expert ear care advice tailored to your needs. Book your visit today to receive a clear assessment and guidance on your hearing health journey.
Hunstanton EyeCare
With the expertise of our professional audiologists, we deliver a wide variety of services including hearing tests, hearing aid fittings, tinnitus advice, and safe ear wax removal. If you are concerned about your hearing or would like expert reassurance, our caring team will take the time to provide tailored recommendations and ongoing care designed around your needs.
Cromer EyeCare
Right in the heart of Cromer, we provide a welcoming environment where accessing specialist hearing services is straightforward. Our experienced audiologists offer everything from in-depth hearing checks and hearing aid fittings to tinnitus consultations and safe wax removal, ensuring the highest level of care every time.
An online hearing test with us is a simple, convenient way to check your hearing from the comfort of your home. It’s quick, easy, and completely confidential—no need for appointments or waiting in a clinic. Our online test gives you an initial understanding of your hearing health, helping you determine if you might need further evaluation or a more in-depth hearing assessment. Taking the test is the first step to better hearing, and it can guide you toward the right solutions.
Don’t wait for hearing issues to impact your daily life—take the test today and start your journey toward clearer sound!
What is ear wax?
Simply put, ear wax, or cerumen, is a natural mix of oil, sweat, hair, and dead skin cells. While many people think ear wax is “dirty,” that’s actually a misconception. In fact, ear wax plays an important role in protecting your ears, it has antibacterial properties that help prevent infections and keep your ears healthy.
Ear wax typically appears in shades of brown or yellow, but it can also have reddish or even black tones. Interestingly, the darker the wax, the longer it’s likely been there. So, while ear wax is completely normal, it’s important to take care of it to maintain healthy ears! At Dipple and Conway, we’re here to help with safe and effective ear wax removal, keeping your ears clear and comfortable.
FAQs
Yes, when ear wax completely blocks the ears it can cause a moderate hearing loss. It is however, temporary, as soon as the ear wax has been removed you will hear as you normally would.
With Microsuction you will usually feel no pain, you will typically feel the wax move as it comes out. On rare occasions you may feel a little pinching but this is just when the wax is being pulled away from the ear canal.
If you feel any discomfort, your audiologist will pause and reassess before continuing.
Yes, this will help in most cases, but try not to over oil your ears as this may cause other issues. Speak to us to find out more.
In short, no! There are many tools out there that promote ‘cleaning out ear wax’ these ear wax removal tools are usually not certified and can cause irreversible damage to your ears. It is always best to get ear wax removed professionally, our audiologists can offer ear wax removal in Norwich, Diss, Swaffham, Cromer and Hunstanton, simply enquire today for more information.
Latest Reviews
Victoria Phillips19. September, 2026
Sue was absolutely incredible, such an angel fixing my sunglasses!!! Thank you so much 💖
Nan Neville-Jones4. September, 2026
Professional audiologist explained procedure and outcome clearly. Gave a written report. Was helpful.
Michael Fitzpatrick3. September, 2026
The audiologist Oliver Butcher was a experienced specialist who explained anything to me and did tests that I’ve never had since I started experiencing ear loss., I would strongly recommend this gentleman who has earring difficulties and I believe he would assist them in everyway to improve there hearing loss. Dipple and Conway have a value asset who will get the name Dipple and Conway mentioned in higher circles
Lee Songer18. August, 2026
My experience with Dipple & Conway in Norwich was a very positive one! I initially emailed Phil to explain that I have a recent eye prescription and would like to look at their range of glasses. He more or less encouraged me to pop by the opticians anytime. I visited first thing in the morning where a very friendly lady, Sue, showed me their range of glasses and the options available. Once I picked a pair I liked, Sue was not only very helpful, but good humoured in how I seemingly chose a pricey pair of frames! A week later, earlier than expected, I visited again to collect my glasses from Sue, which I am very pleased with — was glad to know I could leave my old pair of glasses in her capable hands to be recycled as well. All in all, they have made an unprompted visitor who happened to be browsing their glasses become a longterm customer.
Serena Cooper13. August, 2026
Recieved a brilliant & professional service from Olly & Aaron at Dipple & Conway, can't thank them enough, thoroughly reccomend 😃
Adam11. August, 2026
5 stars very much deserved. So lovely to have my hearing back. Very professional and friendly service. Thank you!
J G5. August, 2026
Superb service throughout! Sally and the team at Diss were friendly, professional, and when the glasses unfortunately broke (under warranty) moved heaven and earth to sort me out. Proper customer service done properly by lovely people; thoroughly recommended! Thanks again!
Jen “Jenny” Mcintosh2. August, 2026
I highly recommended Dipple and Conway. I had the pleasure of dealing with Oliver/ Olly He is very knowledgeable and warm to deal with.
Frank James2. August, 2026
I have had an optician care plan with Dipple & Conway for more than ten years. The Norwich staff have always been friendly and accommodating. Last week I had occasion to take a pair of glasses into them, that I had accidentally damaged, and received the same friendly reception. However, one person in particular went the ‘extra mile’. Maciek Dudkiewicz, deputy group manager and dispensing optician, not only saw me at short notice but effected a repair within 24 hours. Impressive. I really appreciated his courtesy and professionalism together with his technical ability. A credit to the company.
Stella Mackenzie24. July, 2026
I would like to thank Dipple and Conway for their service over the last 38 years!! They have looked after all the eyes in our family of 5 for that long. In particular they gave us huge support throughout the time of our eldest daughter’s 5 operations from the age of 2 to 10 years old and referred me to the hospital for a macular hole ( now fixed) which I hadn’t even noticed I’d got!! We have really appreciated the efficiency and caring attitude of all the staff and thank them for their expertise and professionalism. We have reluctantly moved to an optician much closer to home but cannot recommend them more highly! Many thanks Stella and Iain Mackenzie