
Ear Wax Removal
Our professional ear wax removal service can relieve discomfort and hearing loss, ensuring your ears are clean and healthy and helping to improve your overall hearing experience, with our registered hearing aid dispensers.
Our Services
Our Audiology Practices
We’re proud to offer complimentary hearing health checks at our Norwich, Swaffham, and Diss practices. Whether you book as a standalone appointment or alongside your routine eye examination, you’ll receive attentive, expert care in a comfortable setting. Each of our clinics is equipped with the latest audiology technology and staffed by trained professionals dedicated to your hearing health.

Norwich Practice
Located in the heart of the city, our Norwich clinic is our most established location for hearing care. From detailed hearing assessments and ear wax removal to hearing aid fittings, every appointment is handled with professionalism and care. You can book online or over the phone.

Swaffham Practice
In the charming town of Swaffham, our hearing care team delivers personalised, professional support in a calm and welcoming setting. We take time to explain your results and next steps clearly, so you feel informed and reassured throughout your appointment.

Diss Practice
Concerned about a change in your hearing? Our Diss team offers complimentary hearing tests and expert ear care advice tailored to your needs. Book your visit today to receive a clear assessment and guidance on your hearing health journey.

Online hearing test
An online hearing test with us is a simple, convenient way to check your hearing from the comfort of your home. It’s quick, easy, and completely confidential—no need for appointments or waiting in a clinic. Our online test gives you an initial understanding of your hearing health, helping you determine if you might need further evaluation or a more in-depth hearing assessment. Taking the test is the first step to better hearing, and it can guide you toward the right solutions.
Don’t wait for hearing issues to impact your daily life—take the test today and start your journey toward clearer sound!

What is ear wax?
Simply put, ear wax, or cerumen, is a natural mix of oil, sweat, hair, and dead skin cells. While many people think ear wax is “dirty,” that’s actually a misconception. In fact, ear wax plays an important role in protecting your ears, it has antibacterial properties that help prevent infections and keep your ears healthy.
Ear wax typically appears in shades of brown or yellow, but it can also have reddish or even black tones. Interestingly, the darker the wax, the longer it’s likely been there. So, while ear wax is completely normal, it’s important to take care of it to maintain healthy ears! At Dipple and Conway, we’re here to help with safe and effective ear wax removal, keeping your ears clear and comfortable.
FAQs
Yes, when ear wax completely blocks the ears it can cause a moderate hearing loss. It is however, temporary, as soon as the ear wax has been removed you will hear as you normally would.
With Microsuction you will usually feel no pain, you will typically feel the wax move as it comes out. On rare occasions you may feel a little pinching but this is just when the wax is being pulled away from the ear canal.
Yes, this will help in most cases, but try not to over oil your ears as this may cause other issues. Speak to us to find out more.
In short, no! There are many tools out there that promote ‘cleaning out ear wax’ these ear wax removal tools are usually not certified and can cause irreversible damage to your ears. It is always best to get ear wax removed professionally, our audiologists can offer ear wax removal in Norwich, Diss and Swaffham, simply enquire today for more information.
Latest Reviews
Cynthia Harvey18. June, 2025
I've had only good experiences with Dipple and Conway who supply my glasses and contact lens. Professional and knowledgable, I recommend them unreservedly.
Paula Smith5. June, 2025
Last year I had an accident in the garden and ended up with a small piece of wood in my eye. Dipple and Conway saw me immediately for an emergency appointment and removed it. Not leaving anything to chance they also organised for me to go directly to the eye clinic at the hospital for a final check. I was so grateful that they saw me quickly and dealt with it all so well. This year I’ve had a new prescription, new contact lenses, and new glasses, all of which have been organised and handled brilliantly - service and professionalism at its very best. Whilst they’ve been around a while, Dipple and Conway are forward thinking, and like to keep up to date with their selection of quality frames and lenses. As a member of the vision care plan, it’s rather nice to benefit from a feeling that my eyes will be looked after here (in general and with free emergency appointments). I can take advantage of discounts, and also be invited to friendly social events. It’s a very big thank you and a highly recommended from me.
Ginger Rogers31. May, 2025
I really can't say enough about this opticians from the moment we walked in the staff were all very very friendly there was absolutely no pressure into buying their frames and lenses the whole buying options was very very relaxed and the choice of frames was exceptional, The manager Maciek was fantastic. Honestly I cannot fault anything about Dipple And Conway at all .I'd 100% recommend this opticians to anybody .
Rachel Read28. May, 2025
Dipple and Conway were previously recommended to me, but I was not willing to pay what I considered to be their rather high prices. What a mistake that was!!! Three years later, after various eye tests, three different opticians, five pairs of badly/incorrectly made varifocals and months of arguing over refunds with cheaper providers, Dipple and Conway have just delivered THE most amazing pair of glasses in one week! Their service - from start to finish - has been outstanding. The lesson learned? You really do get what you pay for and I could have saved so much time, effort and eye-strain by coming to this company in the first place. I am visiting again this week to order sunglasses. The overall costs? Approximately 20% more than anywhere else for 100% better outcomes across the board. It’s a no brainer.
Chris Carter23. May, 2025
I'm delighted with the service I received from Luke the audiologist today. His advice saved me a huge amount of money and stopped me buying hearing aids I don't need. Very professional, caring and helpful. Highly recommended.
Mike Jenner21. May, 2025
Superb service from start to finish and aim delighted with my new Oliver Peoples glasses. Shout out particularly to Sarah who was brilliant and ensured my new glasses fitted perfectly.
Fran Parker21. May, 2025
Excellent attention given by audiologist Luke. Having struggled with previous hearing aids from elsewhere I was given a thorough hearing test. New hearing aids were prescribed and 2 weeks later I am confident and able to hear clearly again in all situations. The follow up service is brilliant. Thank you Luke.
Anne Panella1. May, 2025
Well, that very comprehensive consultation and the eye tests addressed all my concerns. I have been with D&C for a number of years and the professionalism and care is excellent; cannot recommend them highly enough. Excellent, and many thanks
Paul Fisher25. April, 2025
Thank you to Billie and the rest of the team at Dipple and Conway. For many years I have been very sceptical about taking advice from opticians in terms of styles, fits and frames but instantly it was very clear that she is extremely knowledgable about her profession. The customer service from her and the entire team is faultless. The quality of the frames and lenses are incredible. High Street brand opticians have their place in the world but there is absolutely no comparison to a professional company like Dipple and Conway. These folks are in a completely different league. Thank you all. I love my new glasses!
Helen25. April, 2025
I have been using the Dipple & Conway Norwich branch for several years now and I can't sing their praises enough. Always excellent professional service, with staff who are highly trained and knowledgeable. I have been given the best advice for my needs and therefore, a prescription to match. There are various options available, depending on your preferences for testing - I generally take the full package, including a scan etc. as the best technology is used here. Not only that, they have a select range of frames and sunglasses from well chosen brands, with something for everyone in the latest designs and styles. The dispensing team has been helpful, as I was so indecisive. Always a calm and relaxed environment, it is a pleasure to visit!