Terms And Conditions


Dipple & Conway respects the personal privacy of all users of the website and seeks to comply with the GDPR Act of 2018.

Dipple & Conway is committed to maintaining the highest standards of personal privacy and will not collect information about you without your consent.


You may be contacted from time to time in relation to the products and services offered by Dipple & Conway.

Unless legally required to do so, Dipple & Conway will not share your personally identifiable information with any third parties who are not mentioned in this clause without your prior consent.

If you wish to remove or have changes made to your personal information, please emailĀ info@dippleconway.co.uk



We take precautions to protect Personal Information collected through Dipple & Conway but in the event that our system is infiltrated by unauthorised third parties, we will not be liable for any resulting misuse of the Personal Information.



The Dipple & Conway website (www.dippleandconway.com) places cookies (small data files that collect information about browsing behavior) on your computer or handheld device. This is standard practice for all websites and is essential for helping us to deliver a high quality website and experience for our customers.

By using and browsing the Dipple & Conway website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies by changing your cookie settings.



The total cost to you of the provision and dispensing of your spectacles or corrective lenses by Dipple & Conway (Norwich) Ltd is a combination of:

  • A charge for professional dispensing services, being 65% of the total cost
  • A charge for goods being 35% of the total cost

VAT at 20% is included in the goods element. The professional dispensing services are exempt from VAT and therefore attract no VAT. The split of 65% and 35% does not necessarily reflect the actual breakdown of VATable/exempt fees for a particular individual pair of spectacles or corrective lenses.

Whilst in the interest of transparency we show prices and product costs separately we are primarily providers of clinical and professional services and have a duty of care unlike normal retailers and thus we are unable to supply frames or lenses without the attendant professional charges.


Unlimited access to the highest level of eye care, plus discounts on glasses, exclusive offers & events.