Terms and Conditions


Dipple & Conway respects the personal privacy of all users of the website and seeks to comply with the GDPR Act of 2018.

Dipple & Conway is committed to maintaining the highest standards of personal privacy and will not collect information about you without your consent.


You may be contacted from time to time in relation to the products and services offered by Dipple & Conway.

Unless legally required to do so, Dipple & Conway will not share your personally identifiable information with any third parties who are not mentioned in this clause without your prior consent.

If you wish to remove or have changes made to your personal information, please email info@dippleconway.co.uk


We take precautions to protect Personal Information collected through Dipple & Conway but in the event that our system is infiltrated by unauthorised third parties, we will not be liable for any resulting misuse of the Personal Information.


The Dipple & Conway website (www.dippleandconway.com) places cookies (small data files that collect information about browsing behavior) on your computer or handheld device. This is standard practice for all websites and is essential for helping us to deliver a high quality website and experience for our customers.

By using and browsing the Dipple & Conway website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies by changing your cookie settings.


The total cost for the provision and dispensing of your spectacles or contact lenses by Dipple & Conway (Norwich) Ltd is a combination of:

  • A charge for professional dispensing services being 63% of the total cost of spectacles
  • A charge for goods being 37% of the total cost of spectacles
  • A charge for professional dispensing services of 42% for the total cost of contact Lenses
  • A charge of for goods being 58% of the total cost of contact lenses

VAT at 20% is included in the goods element. The professional dispensing services are exempt from VAT and therefore attract no VAT. The Split of 63% and 67% for spectacles and 42% and 58% for contact lenses does not necessarily reflect the actual breakdown of VATable/exempt fees for an individual pair of spectacles or supply of contact lenses.

Whilst in the interest of transparency we show prices and product costs separately we are primary providers of clinical and professional services and have a duty of care unlike normal retailers. Thus we are unable to supply frames or lenses or contact lenses without the attendant professional charges

"I’m very impressed by the friendly and helpful attitude of the staff at Dipple and Conway, and by the very competent and professional service my optometrist provided. It really is a pleasure to ones eyes tested there."

Mike Lindsay
Optician Awards Finalist Investor in People The College of Optometrists British Contact Lens Association Association of Dispensing Opticians Best Family Business 2020

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