Returns

We offer a full refund on damaged or faulty goods.

Only payment for spectacles or contact lenses, which are faulty or not to the correct specifications will be refunded in full. Charges for professional fees are not refundable under any circumstances. Sunglasses, once purchased, may not be returned, unless faulty or do not conform to their description. Goods requiring a refund must be returned to original branch of purchase. Refunds will not be given without proof of purchase. This does not affect your statutory rights.

"I’m very impressed by the friendly and helpful attitude of the staff at Dipple and Conway, and by the very competent and professional service my optometrist provided. It really is a pleasure to ones eyes tested there."

Mike Lindsay
Optician Awards Finalist Investor in People The College of Optometrists British Contact Lens Association Association of Dispensing Opticians Best Family Business 2020 Best Customer Service 2020

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