Dry eye
Millions of people suffer from dry eyes, yet in the majority of cases it goes undiagnosed. Often this is because dry eye symptoms are misunderstood. Understanding the causes and symptoms of Dry Eye Syndrome and receiving the correct treatment, can help you enjoy more comfortable, clearer vision.
If you have any queries regarding dry eyes or if you would like to speak to your local opticians about any of our services, please contact our friendly team on 01603626750
Understanding the symptoms
If you feel like you could be suffering from dry eyes, knowing the symptoms can help towards a solution. These include:
- Redness
- Burning
- Itching
- Fluctuations in vision
- Feeling of sand or grit in the eye
- Contact lens discomfort
- Light sensitivity
- Watery eyes
- Tired eyes
If you said yes to two or more of this symptoms, you may have a problem with dry eyes.
Our Dry Eye Clinic
Often people think that dry eyes are due to external irritants, however, this isn’t always the case. Dry eyes can occur by your eyes not producing enough tears, or that your tear quality isn’t good enough. This can be for several reasons, such as hormonal changes, ageing or even side effects of medications. All Dipple & Conway clients can benefit from access to our Dry Eye Clinic by booking a Tear Film Assessment. During the assessment, we use the latest breakthrough technology, including the Tearlab Osmolarity Test to aid diagnosis.
Using a very small sample of tears from each eye, the Tearlab gives objective results immediately, and meaningful measurement of the health and stability of the tear film.
Go premium with membership to our Vision Care Plan
Full peace of mind for your eye care.
- 25% discount off all complete spectacles, prescription sunglasses and contact lenses
- Inclusive eye examinations and consultations
- Premium open door access to our expert Optometrists
Latest Reviews
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Adrian4. February, 2026![Google]()
I cannot rate Dipple & Conway highly enough!. From the very moment you walk through the door you are guaranteed to receive a warm welcome from all the staff and made to feel valued. There is no hard sell and the staff are attentive and so helpful. I wanted to buy new frames and the assistant who helped me was marvellous. I also signed up to their vision care plan which represents great value for money and I got 25% off my frames and lenses on the spot which was an unexpected bonus!. The selection and quality of frames are also superb and you get what you pay for. Very impressed!.![Nicola Cubitt]()
Nicola Cubitt15. January, 2026![Google]()
I had my free hearing check today whilst I was having an eye check up. It is so handy being able to get two things crossed off from my ‘to do’ list in one place. Oli was very charming and I felt at ease. He obviously knew his subject very well and I would recommend going to see him.![Dina Priddle]()
Dina Priddle13. October, 2025![Google]()
I had an excellent experience with Dipple and Conway. I always find it hard to decide what new pair of glasses suits me and their staff are so good at refining my choices to a couple that look good. Of course they do always do an excellent and in depth check of my eyes so I know if there is anything that needs to be monitored.![Martha Shelton]()
Martha Shelton18. August, 2025![Google]()
While traveling through Norwich recently my glasses needed repairing. I popped into Dipple & Conway who fixed my glasses [saving my trip ☺️👓] with excellent and friendly service. Between their service and their exciting, stylish selection of frames I would definitely become a regular customer….. if I lived on ‘this side of the pond’. 🤣![Jamie Freeman]()
Jamie Freeman20. July, 2025![Google]()
What a fantastic service!!! Walking in, we were met by friendly, attentive and professional staff. We were made extremely welcome and we received a truly excellent standard of care. We look forward to returning for years to come. Great job D&C 👌![Mia Bassingthwaighte]()
Mia Bassingthwaighte6. July, 2025![Google]()
I received the most fantastic treatment from the whole team at Dipple and Conway both in the Optician department and in the Audiology department. Thank you so much.![Nick B]()
Nick B29. June, 2025![Google]()
First class service today, returned a pair of TF sunnies as the nose rest had been lost, no fuss instant repair.This kind of service isn’t as common as it should. Staff very helpful and very friendly. Thanks![Cynthia Harvey]()
Cynthia Harvey18. June, 2025![Google]()
I've had only good experiences with Dipple and Conway who supply my glasses and contact lens. Professional and knowledgable, I recommend them unreservedly.![Ginger Rogers]()
Ginger Rogers31. May, 2025![Google]()
I really can't say enough about this opticians from the moment we walked in the staff were all very very friendly there was absolutely no pressure into buying their frames and lenses the whole buying options was very very relaxed and the choice of frames was exceptional, The manager Maciek was fantastic. Honestly I cannot fault anything about Dipple And Conway at all .I'd 100% recommend this opticians to anybody .![Rachel Read]()
Rachel Read28. May, 2025![Google]()
Dipple and Conway were previously recommended to me, but I was not willing to pay what I considered to be their rather high prices. What a mistake that was!!! Three years later, after various eye tests, three different opticians, five pairs of badly/incorrectly made varifocals and months of arguing over refunds with cheaper providers, Dipple and Conway have just delivered THE most amazing pair of glasses in one week! Their service - from start to finish - has been outstanding. The lesson learned? You really do get what you pay for and I could have saved so much time, effort and eye-strain by coming to this company in the first place. I am visiting again this week to order sunglasses. The overall costs? Approximately 20% more than anywhere else for 100% better outcomes across the board. It’s a no brainer.
