
Ear Wax Removal
Our professional ear wax removal service can relieve discomfort and hearing loss, ensuring your ears are clean and healthy and helping to improve your overall hearing experience, with our registered hearing aid dispensers.
Our Services
Our Audiology Practices
We’re proud to offer ear wax removal at our Norwich, Swaffham, Diss, Hunstanton and Cromer practices. Whether you book as a standalone appointment or alongside your routine eye examination, you’ll receive attentive, expert care in a comfortable setting. Each of our clinics is equipped with the latest audiology technology and staffed by trained audiologists dedicated to your hearing health.
Norwich Practice
Located in the heart of the city, our Norwich clinic is our most established location for hearing care. From detailed hearing assessments and ear wax removal to hearing aid fittings, every appointment is handled with professionalism and care. You can book online or over the phone.
Swaffham Practice
In the charming town of Swaffham, our hearing care team delivers personalised, professional support in a calm and welcoming setting. We take time to explain your results and next steps clearly, so you feel informed and reassured throughout your appointment.
Diss Practice
Concerned about a change in your hearing? Our Diss team offers complimentary hearing tests and expert ear care advice tailored to your needs. Book your visit today to receive a clear assessment and guidance on your hearing health journey.
Hunstanton EyeCare
With the expertise of our professional audiologists, we deliver a wide variety of services including hearing tests, hearing aid fittings, tinnitus advice, and safe ear wax removal. If you are concerned about your hearing or would like expert reassurance, our caring team will take the time to provide tailored recommendations and ongoing care designed around your needs.
Cromer EyeCare
Right in the heart of Cromer, we provide a welcoming environment where accessing specialist hearing services is straightforward. Our experienced audiologists offer everything from in-depth hearing checks and hearing aid fittings to tinnitus consultations and safe wax removal, ensuring the highest level of care every time.
An online hearing test with us is a simple, convenient way to check your hearing from the comfort of your home. It’s quick, easy, and completely confidential—no need for appointments or waiting in a clinic. Our online test gives you an initial understanding of your hearing health, helping you determine if you might need further evaluation or a more in-depth hearing assessment. Taking the test is the first step to better hearing, and it can guide you toward the right solutions.
Don’t wait for hearing issues to impact your daily life—take the test today and start your journey toward clearer sound!
What is ear wax?
Simply put, ear wax, or cerumen, is a natural mix of oil, sweat, hair, and dead skin cells. While many people think ear wax is “dirty,” that’s actually a misconception. In fact, ear wax plays an important role in protecting your ears, it has antibacterial properties that help prevent infections and keep your ears healthy.
Ear wax typically appears in shades of brown or yellow, but it can also have reddish or even black tones. Interestingly, the darker the wax, the longer it’s likely been there. So, while ear wax is completely normal, it’s important to take care of it to maintain healthy ears! At Dipple and Conway, we’re here to help with safe and effective ear wax removal, keeping your ears clear and comfortable.
FAQs
Yes, when ear wax completely blocks the ears it can cause a moderate hearing loss. It is however, temporary, as soon as the ear wax has been removed you will hear as you normally would.
With Microsuction you will usually feel no pain, you will typically feel the wax move as it comes out. On rare occasions you may feel a little pinching but this is just when the wax is being pulled away from the ear canal.
If you feel any discomfort, your audiologist will pause and reassess before continuing.
Yes, this will help in most cases, but try not to over oil your ears as this may cause other issues. Speak to us to find out more.
In short, no! There are many tools out there that promote ‘cleaning out ear wax’ these ear wax removal tools are usually not certified and can cause irreversible damage to your ears. It is always best to get ear wax removed professionally, our audiologists can offer ear wax removal in Norwich, Diss, Swaffham, Cromer and Hunstanton, simply enquire today for more information.
Latest Reviews
Carol Sides30. May, 2026
Dipple and Conway always go above and beyond to ensure you are completely satisfied with the eye care experience they provide.They are extremely professional, friendly, caring and reassuring. The team are all exceptional, especially Michaela, Ben and Donna for the excellent care I received from you today.Many thanks to you all .
Doug Russell23. May, 2026
Like many professional services, it often is the case who you are dealing with. I saw Maciek and he is first-class. However, I would not see anyone else regarding dispensing (previous experience). Dipple & Conway are very fortunate to have him.
Yasmin Shoushtari22. May, 2026
I had a great experience at Dipple & Conway. Una was incredibly kind, thorough, and helpful in assisting me with a very specific prescription. Phil was also very helpful and supportive throughout the process. I really appreciated the time, care, and professionalism from the whole team. Highly recommend!
Eva Trochez21. May, 2026
Great service! So professional, sweet and patient.
John Kemp9. May, 2026
I have been using Dipple and Conway for eye care and glasses since 2019 and have received nothing but exceptional service from Michaela and all of the optometry and dispensing staff. I have a reasonably complex prescription; the glasses I have bought have given me noticeably better vision than those dispensed by other opticians over the 40+ years I have worn glasses full time. The improvement was quite a shock! Aftercare with minor issues has always been flawless and extremely timely. More recently I visited the new audiology department for a hearing test which I was quite nervous about. I was looked after by Olly, and once again received the outstanding level of service and care which I have become used to with Dipple and Conway. Olly guided me through the whole process with a perfect combination of professionalism, knowledge and good humour. Whilst it is true that Dipple & Conway are not cheap, the quality of care and service offered is absolutely worth the investment.
Kate Carter5. May, 2026
Today was the first time I’ve been to Dipple & Conway and the first time in twelve years I’ve had my eyes checked. Every single person I dealt with was so lovely and helpful, absolutely worth the investment. I can’t wait to get my glasses next week!
Chris Shearing2. April, 2026
A fantastic experience during my recent eye test, alongside purchasing new glasses. Such friendly and helpful staff, who really go the extra mile. Will be coming back many more times in the future.
bluesman000027. March, 2026
The well-known phrase, “the price is forgotten while the quality remains” Could not be more true for this opticians. Absolutely impeccable service from start to finish. First class advice and the best custom after-care I’ve ever experienced from any opticians for over 30 years. Maciek is a super person to deal with and I highly recommend.