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Returns Policy

We offer a full refund on damaged or faulty goods.

Only payment for spectacles or contact lenses, which are faulty or not to the correct specifications will be refunded in full. Charges for professional fees are not refundable under any circumstances. Sunglasses, once purchased, may not be returned, unless faulty or do not conform to their description. Goods requiring a refund must be returned to original branch of purchase. Refunds will not be given without proof of purchase. This does not affect your statutory rights.

Book an Appointment

Norwich Branch

Located on Castle Street, settled proudly beneath the grand Norwich Castle, our Norwich opticians pays homage to the generations of hard work that has built not only a successful business but a community of local people who continue to trust the exemplary service of Dipple & Conway.

Telephone

01603 626750

Address

19 Castle Street
Norwich
Norfolk
NR2 1PB

Opening Times

  • Monday: 9am - 5:30pm
  • Tuesday: 9am - 5:30pm
  • Wednesday: 9am - 5:30pm
  • Thursday: 9am - 5:30pm
  • Friday: 9am - 5:30pm
  • Saturday: 9am - 5:00pm
  • Sunday: 10am - 4pm

Diss Branch

Having invested in our Diss practice over the years, you’ll find a warm and welcoming space in which we provide exceptional eye care services.

Telephone

01379 642598

Address

12 Market Place
Diss
Norfolk
IP22 4AB

Opening Times

  • Monday: 9am - 5:00pm
  • Tuesday: 9am - 5:00pm
  • Wednesday: 9am - 5:00pm
  • Thursday: 9am - 5:00pm
  • Friday: 9am - 5:00pm
  • Saturday: 9am - 4:00pm
  • Sunday: Closed

Swaffham Branch

Say hello to our friendly team, they can’t wait to assist you.

Telephone

01760 724777

Address

63 Market Place
Swaffham
Norfolk
PE37 7AQ

Opening Times

  • Monday: 9am - 5:00pm
  • Tuesday: 9am - 5:00pm
  • Wednesday: 9am - 5:00pm
  • Thursday: 9am - 5:00pm
  • Friday: 9am - 5:00pm
  • Saturday: 9am - 4pm
  • Sunday: Closed

Cromer EyeCare

We’re situated on the High Street in central Cromer just opposite the parish church. There is easy access for wheelchairs and parking space is nearby.

Telephone

01263 512345

Address

20 High Street
Cromer Norfolk
NR27 9HG

Opening Times

  • Monday: 9am-5pm
  • Tuesday: 9am-5pm
  • Wednesday: 9am-5pm
  • Thursday: 9am-5pm
  • Friday: 9am-5pm
  • Saturday: 9am-4pm
  • Sunday: Closed

Hunstanton EyeCare

We’re situated in Church Street in the seaside town of Hunstanton with convenient parking and wheel chair access.

Telephone

01485 532326

Address

44 Church Street
Hunstanton Norfolk
PE36 5HD

Opening Times

  • Monday: 9am-5pm
  • Tuesday: 9am-5pm
  • Wednesday: 9am-5pm
  • Thursday: 9am-5pm
  • Friday: 9am-5pm
  • Saturday: Closed
  • Sunday: Closed