At Dipple & Conway, we offer a wide range of brands from world-famous designers, to the finest hand-crafted independent frame manufacturers.
Simply visit your local store in Norwich, Swaffham or Diss to browse our latest collections and speak to one of our stylists for tailored advice for your frames.
Latest Reviews
Cynthia Harvey
18. June, 2025
I've had only good experiences with Dipple and Conway who supply my glasses and contact lens. Professional and knowledgable, I recommend them unreservedly.
Paula Smith
5. June, 2025
Last year I had an accident in the garden and ended up with a small piece of wood in my eye.
Dipple and Conway saw me immediately for an emergency appointment and removed it.
Not leaving anything to chance they also organised for me to go directly to the eye clinic at the hospital for a final check.
I was so grateful that they saw me quickly and dealt with it all so well.
This year I’ve had a new prescription, new contact lenses, and new glasses, all of which have been organised and handled brilliantly - service and professionalism at its very best.
Whilst they’ve been around a while, Dipple and Conway are forward thinking, and like to keep up to date with their selection of quality frames and lenses.
As a member of the vision care plan, it’s rather nice to benefit from a feeling that my eyes will be looked after here (in general and with free emergency appointments). I can take advantage of discounts, and also be invited to friendly social events.
It’s a very big thank you and a highly recommended from me.
Ginger Rogers
31. May, 2025
I really can't say enough about this opticians from the moment we walked in the staff were all very very friendly there was absolutely no pressure into buying their frames and lenses the whole buying options was very very relaxed and the choice of frames was exceptional, The manager Maciek was fantastic. Honestly I cannot fault anything about Dipple And Conway at all .I'd 100% recommend this opticians to anybody .
Rachel Read
28. May, 2025
Dipple and Conway were previously recommended to me, but I was not willing to pay what I considered to be their rather high prices. What a mistake that was!!! Three years later, after various eye tests, three different opticians, five pairs of badly/incorrectly made varifocals and months of arguing over refunds with cheaper providers, Dipple and Conway have just delivered THE most amazing pair of glasses in one week! Their service - from start to finish - has been outstanding.
The lesson learned? You really do get what you pay for and I could have saved so much time, effort and eye-strain by coming to this company in the first place. I am visiting again this week to order sunglasses. The overall costs? Approximately 20% more than anywhere else for 100% better outcomes across the board. It’s a no brainer.
Chris Carter
23. May, 2025
I'm delighted with the service I received from Luke the audiologist today. His advice saved me a huge amount of money and stopped me buying hearing aids I don't need. Very professional, caring and helpful. Highly recommended.
Mike Jenner
21. May, 2025
Superb service from start to finish and aim delighted with my new Oliver Peoples glasses. Shout out particularly to Sarah who was brilliant and ensured my new glasses fitted perfectly.
Fran Parker
21. May, 2025
Excellent attention given by audiologist Luke. Having struggled with previous hearing aids from elsewhere I was given a thorough hearing test. New hearing aids were prescribed and 2 weeks later I am confident and able to hear clearly again in all situations. The follow up service is brilliant. Thank you Luke.
Anne Panella
1. May, 2025
Well, that very comprehensive consultation and the eye tests addressed all my concerns. I have been with D&C for a number of years and the professionalism and care is excellent; cannot recommend them highly enough. Excellent, and many thanks
Paul Fisher
25. April, 2025
Thank you to Billie and the rest of the team at Dipple and Conway. For many years I have been very sceptical about taking advice from opticians in terms of styles, fits and frames but instantly it was very clear that she is extremely knowledgable about her profession. The customer service from her and the entire team is faultless.
The quality of the frames and lenses are incredible.
High Street brand opticians have their place in the world but there is absolutely no comparison to a professional company like Dipple and Conway. These folks are in a completely different league.
Thank you all. I love my new glasses!
Helen
25. April, 2025
I have been using the Dipple & Conway Norwich branch for several years now and I can't sing their praises enough. Always excellent professional service, with staff who are highly trained and knowledgeable. I have been given the best advice for my needs and therefore, a prescription to match. There are various options available, depending on your preferences for testing - I generally take the full package, including a scan etc. as the best technology is used here. Not only that, they have a select range of frames and sunglasses from well chosen brands, with something for everyone in the latest designs and styles. The dispensing team has been helpful, as I was so indecisive. Always a calm and relaxed environment, it is a pleasure to visit!
