I recently visited Dipple and Conway for my regular eye check up. As always the service from the moment I walked through the door to the moment I left was, as always, great. I was booked in for a routine eye test in Norwich – I always opt for this branch as it is a good excuse to have a coffee nearby in one of the local independent shops too!
The outstanding moment for me was that the team took the time to help me source a pair of designer frames, taken as a screenshot from a tv show with, in truth very little to go on! The team took the time to compare the frames they had in stock to the ones I was hoping for, but unfortunately none were quite right. Clearly not ones to give up, the gentleman I was dealing with then spoke to his colleagues and it became a real team effort to find a pair of glasses just like the elusive pair on my phone! Remarkably between them the team then located a pair online, by Oliver Peoples, that seemed to exactly match my requirements and offered to order them into the store for me to try.
A few days on and the frames were in stock in my local Norwich branch. There was no pressure for me to purchase them at this point, rather I was able to try them on for size. They were exactly what I was looking for! Thank you for going above and beyond Dipple and Conway, I really appreciate it and my new glasses have received so many complements ever since.
These guys are the best opticians in Norwich by far.
– Nicole HowesPosted by Dipple and Conway
"I’m very impressed by the friendly and helpful attitude of the staff at Dipple and Conway, and by the very competent and professional service my optometrist provided. It really is a pleasure to ones eyes tested there."Mike Lindsay